Marcia Morris is the JHTA's Supervisor/Manager of the Year
Marcia Morris, executive housekeeper at The Jamaica Pegasus hotel, is the Jamaica Hotel and Tourist Association (JHTA) Supervisor/ Manager of the Year for 2014.
Morris surpassed five other finalists, taking home the coveted award at the JHTA Annual General Meeting at the Hilton Rose Hall in Montego Bay.
Named the hotel's top manager in 2014, Morris joined the Hendrickson Group in 1997 as a linen attendant at The Courtleigh Hotel and Suites. Within less than a year, she was promoted to housekeeping supervisor.
It has been upward mobility for the executive housekeeper, who was transferred to The Jamaica Pegasus hotel in 2012.
"Morris epitomises the many qualities it takes to be recognised as an industry leader. She is a natural leader and motivator and is held in the highest regard by colleagues, co-workers and clients alike, as can be evidenced by the kind compliments she receives from her team members," says director of sales at The Jamaica Pegasus hotel, Prudence Simpson.
For her staff, she can do no wrong and is well-respected.
"She cares for her staff. She treats us like her children. If any of us is ill, she calls 99 times to check how we are doing. She genuinely cares for people," said a member of her team.
According to the team member, Morris is constantly organising team-related events.
"We have a weekly praise and worship session in our department and she organises an outing for us annually."
Big on the benefits of education, Morris is known to encourage her staff to become qualified.
"She will always try to adjust our work schedule to accommodate our studies She is always there for staff from all departments for their birthdays, weddings and deaths. She attends every nine-night, near or far. Morris is a no-nonsense manager, she works very hard and cares for the guests."
In 2014, Morris led her housekeeping team in offering stellar service to several VIP groups, including head of International Monetary Fund, Christine Lagarde; head of IDB, Luis Moreno; Nation of Islam - Million Man March leader, Minister Louis Farrakhan, as well as annual groups from the Caribbean Examination Council, Caribbean Premier Leagute Twenty20 Cricket, and the International Seabed Authority.
"Mrs Morris' attention to detail has been commended on many occasions by the VVIP's who have stayed in our luxury suites," said Simpson.
She is as active in her community as she is at work and is regarded as a very supportive individual in Linstead, St Catherine, where she grew up. Each summer, she uses her personal resources and arranges a festivity day for the community.
In the neighbourhood where she lives, she often prepares a meal and invites all her neighbours to partake. Morris is also an active participant in the annual Kingston City Run Charity race and the Maxfield Park Children's Home charity drive.