The Business of Tourism - Cross-marketing Caribbean premium products
An idea worth exploring
ONE OF the more interesting aspects of a recent Cariforum-EU Business Forum, organised by the Caribbean Export Development Agency in Montego Bay, was a brief discussion on the ways in which some of the region's new high-quality value-added products might be more closely associated with promotions undertaken by the region's tourism sector and others through mutual branding and marketing.
The idea is relatively simple.
If tourism has been able to leverage its competitive advantage and bring millions of visitors to the Caribbean, the region's higher-value manufacturing and services industries should seek to associate their brands and product in various ways, both in the region and externally.
It was suggested that where it was enhancing to both parties, tourism and the manufacturers or marketers of quality products should work together to mutually reinforce each other's message. Exporters and the industry should, it was suggested, seek to associate quality products with the national and regional brand.
In addition, it was proposed that exporters should consider adopting tourism's approach to using social media, familiarisation trips, and participation in relevant trade fairs. Quality exporters and tourism might also consider how product might jointly be sold up to maximise revenue; for instance, with Caribbean rum, chocolate or other consumables being sold for delivery at a later date as a reminder of the region, or as a Christmas gift.
It was pointed out that the region has multiple opportunities to create cross-cutting linkages with attractive products. Not enough work had been undertaken in establishing linkages between the experience of the millions who visit the region each year, what they take home with them emotionally and literally, and how this might be reinforced in ways that encourage visitors to source and consume the region's cuisine or luxury products on a continuing basis.
Changing the labelling of Caribbean products
The idea could be applied to a growing range of quality export-oriented products such as designer small-batch chocolate, food products such as rum cake, higher-value aged rums and liqueurs, entertainment and music, and niche sectors such as high-fashion garments.
The same subject matter reappeared in a different way in a session on branding, where an international specialist spoke about changing the labelling of Caribbean products so that they became aspirational.
It was noted that by rebranding and well-considered marketing, it was quite possible to enhance the image of quality Caribbean products to appeal to the higher-spending categories in North America and Europe; exactly the same groups that the higher end of Caribbean tourism is trying to reach.
What emerged was that not only could new branding change the value proposition of the product, but could also alter the image of the country of origin in ways that suggested, for instance experience, the natural, a sustainable environment, and in the process alter positively the image of a destination.
One practical example related to artisan chocolate produced in small unique batches in Suriname. The wrapper conveyed in words and art forms the nature of the product, while on the inside there was a reproduction of an old map showing the location of the estates on which the cocoa for the chocolate was being grown. The effect was to not only to convey the uniqueness and value of the product, but had the effect of rebranding of Suriname as a desirable visitor destination to those paying the premium price for the chocolate in Europe.
What was striking in all of this was how little attention had been paid to discovering how this might be organised through regional bodies such as the Caribbean Hotel and Tourism Association, the Caribbean Tourism Organization or the West Indies Rum and Spirits Producers Association and what they have done or may do with their members either in the region or promotionally in North America, Europe or elsewhere.
As is now well recognised, the Caribbean tourism offering has to be about more than sun and sea. The idea of cross-marketing Caribbean premium products on a broad well-considered basis is an idea that would seem to be worth exploring, not least because there is likely to be a good case for all concerned to jointly seek support for such programmes from the international development agencies.